FIVE reasons you should invest in your emotional intelligence

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Emotional Intelligence was a term coined by psychologists John Mayer and Peter Salovey in 1990.  Daniel Goleman is one of the leading theorists in this area, and he defines EI as a person’s ability to manage his feelings so that those feelings are expressed appropriately and effectively.

According to Goleman, emotional intelligence is the largest single indicator of success in the workplace.  By improving your emotional intelligence, you are improving your leadership ability, competitive advantage, and performance.

1. Self-awareness

Self-awareness allows us to be aware not only of our strengths and weaknesses but also of the emotions that we are experiencing and the impact they have on our performance.

According to organisational psychologist Tasha Eurich, we believe we are much more self-aware than we are.  95% of people believe they were self-aware when in reality only 10-15% are.  Eurich argues that working with team members who are are not self-aware can cut a team’s successful performance in half and lead to an increase in stress.

2. Increased empathy

Empathy is more than just recognising someone’s feelings, it is the ability to feel what they are feeling, to put yourself in their shoes.  Empathy allows us to build a sense of connection with others, this leads to more productive connections within the organisation.  It also allows us to understand your colleague’s perspectives, which in turn leads to more effective communication.

3. Reduced stress and resilience

Resilience is a learnable skill, although some may be born with a greater ability naturally, resilience can be developed and learned over time.   People who are highly emotionally intelligent tend to also be highly emotionally resilient.  When you’ve developed your emotional intelligence, you can cope with stressful conditions and maintain a positive outlook, and be less likely to burn out.  This is because emotional intelligence leads to greater self-awareness of the emotions we are experiencing, and greater self-regulation, the ability to manage our emotions and reduce stress, particularly in difficult circumstances.

4. Greater performance

Goleman found that leaders get hired for their business expertise and intelligence and fired for lack of emotional intelligence, in particular, their social awareness.  Research also found that those with high emotional intelligence are 127 times more productive than those with low emotional intelligence.  There is also an argument that emotional intelligence is responsible for at least 58% of job performance.

5. Resolve conflicts

As emotional intelligence leads to a greater understanding of other perspectives, more effective communication, and greater self-awareness it stands to reason that this will result in less conflict within your team and organisation.

One major area in Goleman’s emotional intelligence model is relationship management.  Essentially this is your ability to influence and diffuse conflict, managing your relationships with others.

Joseph Grenny, co-founder of VitalSmarts, research showed that every unaddressed conflict can waste at least eight hours of an organisation’s performance time, due to gossip and de-motivation.  The ability to reduce conflict is therefore key to ensure greater performance.

We hope you have found this article useful and are convinced that emotional intelligence training is key.  We have several courses you may be interested in, please check them out here.

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Level 3 Diamond Timetable

Exam Series Module No. of sessions Dates
March 2024
M2 & M3
6
15th Jan, 29th Jan, 5th Feb, 19th Feb, 26th Feb, 4th Mar
May 2024
M4
3
15th Apr, 22nd Apr, 29th Apr
July 2024
M5
3
3rd June, 10th June, 24th June
Nov 2024
M1
3
7th Oct, 21st Oct, 4th November
Mar 2025
M2&M3
6
13th Jan, 20th Jan, 27th Jan, 10th Feb, 24th Feb, 3rd March
May 2025
M4
3
7th Apr, 14th Apr, 28th Apr
July 2025
M5
3
2nd June, 16th June, 30th June

Level 6 Diamond Timetable

Exam Series Module No. of sessions Dates
March 2024
M2 & M5
5
25th Jan, 1st Feb, 8th Feb, 22nd Feb, 29th Feb
May 2024
M4 & M7
4
18th April, 25th April, 2nd May, 9th May
July 2024
M3 & M8
5
30th May, 20th June, 27th June, 4th July, 11th July
November 2024
M1
3
10th Oct, 24th Oct, 7th Nov
Mar 2025
M2 & M5
5
30th Jan, 6th Feb, 13th Feb, 27th Feb, 6th Mar
May 2025
M4 & M7
4
3rd April, 10th April, 1st May, 8th May
July 2025
M3 & M8
5
5th June, 12th June, 19th June, 26th June, 3rd July

Level 5 Diamond Timetable

Exam Series Module No. of sessions Dates
March 2024
M5, M15 & M9
4
31st Jan, 7th Feb, 21st Feb, 28th Feb, 6th March
May 2024
M3 & M8
4
10th April, 17th April, 24th April, 1st May
July 2024
M4
3
5th June, 11th June, 26th June
November 2024
M1 & M2
5
9th Oct, 16th Oct, 23rd Oct, 30th Oct, 6th Nov
Mar 2025
M15, M5, M9
5
29th Jan, 5th Feb, 12th Feb, 26th Feb, 5th March
May 2025
M3 & M8
4
9th April, 16th April, 30th April, 7th June
July 2025
M4
3
4th June, 18th June, 2nd July

Level 4 Diamond Timetable

Exam Series Module No. of sessions Dates
March 2024
M3, M5, M7
6
23rd Jan, 30th Jan, 6th Feb, 20th Feb, 27th Feb, 5th March
May 2024
M4 & M6
4
9th April, 16th April, 23rd April, 30th April
July 2024
M8
3
4th June, 18th June, 3rd July
November 2024
M1 & M2
5
8th Oct, 15th Oct, 22nd Oct, 29th Oct, 5th Nov
March 2025
M3, M5, M7
5
29th Jan, 5th Feb, 12th Feb, 26th Feb, 5th March
May 2025
M4 & M6
4
8th April, 15th April, 29th April, 6th June
July 2025
M8
3
10th June, 24th June, 8th July